Under the Consumer Contracts Regulations your right to cancel an order starts when you place your order and doesn't end until 14 days from the day you receive your goods. If you wish to cancel your order please inform us by email or by letter (not by telephone or text). Please do not return goods before your cancellation has been acknowledged by DWSUK. Once acknowledged, where goods have already been received by the customer it is their responsibility to return the item (in the condition they were originally received) and bear the cost of this. Some of the products sold here can only be transported via specialist couriers under contract (rather than accessed ad-hoc by the general public). In this situation, DWSUK can arrange a pickup of the goods, but this will be chargeable to the customer, but can be offset against any refund. Returns to DWSUK must be made within 14 days of us acknowledging the cancellation.
If goods are faulty or not as described DWSUK will provide a full refund including postage. Alternatively a replacement product may be available should the customer require this. Where returns are made for other reasons (including the customer having changed their mind, etc.), postage* will not be refunded and the refund may also be subject to the deduction of a restocking fee. Neither returns, nor refunds are available in the event that there are changes in legislation relating to sale or ownership of deactivated firearms.
Due to the nature of the products offered here, all goods should be considered as second user unless specifically stated otherwise in the product description. Please bear this in mind BEFORE ordering and note that refunds may not be available where this is the reason given for requesting a return and refund.
* Where the actual postage is higher than that indicated on the invoice, refunds will be subject to deduction of this figure plus a further deduction for packaging materials.