Contact Us

Please note that our opening hours are 17.30 to 20.00 GMT Monday to Friday and 10.00 to 16.00 GMT Saturday and Sunday. If you do need to speak to us, please do try to call within these times to avoid disappointment. If you need to speak to us prior to making a purchase and don't want to risk waiting and possibly missing out on an item the best approach is to reserve it online by placing an order using the 'Credit or Debit Card Reservation' option. We can always cancel this order if necessary and you are not asked for any payment details during the order process.

Please note that we always respond to UK email enquiries and usually within 24 hours. If you do not appear to have received a reply in this time frame, please check the spam and or junk mail folders of your email system. We don't send spam or junk mail, but as our replies come from a business domain (@dwsuk.org) they are sometimes identified this way. This is in particular is the case for AOL mail users. Please do not send us multiple follow-up emails asking us why we haven't replied. If you didn't get our original reply the chances are you won't get any further replies we will send you to tell you we have already replied! If in doubt, give us a ring.