Return PolicyWhere returns are necessary, the customer must contact DWSUK before returning any item. The customer is responsible for the safe return of the item in the condition it was originally received. Customers are advised to use only insured services to return goods. Where an item is shown to be faulty on receipt or not as described, DWSUK will offer a replacement (where available), or alternatively a full refund.
Where returns are made for other reasons (including the customer having changed their mind, etc.), postage will not be refunded and the refund may also be subject to the deduction of any credit or debit card charges incurred by us as well as a standard 7.5% re-stocking charge.
Due to the nature of the products offered here, all goods should be considered as second user unless specifically stated otherwise in the product description. Please bear this in mind BEFORE ordering and note that refunds may not be available where this is the reason given for requesting a return and refund.